We usually ship an order within 24 hours of it being reflected in our portal. For metro cities, the order is delivered within 1-3 days, and for the rest of the locations, it can take up to 3-4 business days.

If you think your package is lost or delivery is delayed, please get in touch with the support team as soon as possible. We will conduct a full investigation to determine next steps. Once we receive all relevant information, the process will take one business day. We will do our best to resolve your case as quickly as possible.

So you can create a ticket or call our helpline and tell us about your problem, and our team will surely help you.

Only products purchased directly on our official website can be returned or exchanged. If you purchased from Amazon or another reseller, please contact them instead.
Undamaged and resaleable products may be returned for a full refund within 48 hours of the date the item was delivered to the designated shipping address. For more information, please click here

If you have received a defective or damaged item, you can raise a return/exchange request. Your request will be reviewed within 24-48hrs. Please note that when applying for a return or refund.

1. You must provide the order number of the purchase made on XOOY/Amazon/Flipkart.
2. XOOY must document what happens when buyers troubleshoot the product.
3. Visible proof of the item’s defect, such as a photo or video, is required.
4. It may be necessary to return an item for quality inspection.

If the Customer support team approves the return request, the refund will be issued within 24 to 48 Hours. It can take up to 3-5 business days for the refund amount to be reflected in your Bank account.

Refunds are not applicable to cash on delivery. Store credit will be provided to customers who have placed an order through cash on delivery mode.

We process and ship orders between Monday to Saturday. Orders placed on Saturday night, Sunday, major holidays, are processed on the following business day.

Orders are processed with in 24 hrs on business days.

A few reasons a transaction may have failed include:

• A problem with the credit card.
• Your online payment gateway settings.
• Incorrect card details provided during payment.
• Here is a list of actions you could take should the transaction fail:
• Make sure that your debit/credit card details are correct when making a purchase.
• Try using an alternative card or payment method such as UPI or Wallet if possible.
• Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.

If you are still having transaction problems, please contact us with the details of the error message.

We do not collect or store your credit card details. All payments are handled by either Razorpay, Phonepe, Cashfree or your credit card provider, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to payment getaway secure site. Your credit card details are never accessible to us.

Orders are processed with in 24 hrs on business days.

1. It is possible that you just subscribed to our newsletter and did not register.
   
2. You may have entered your password incorrectly, please click the link to reset your password.
3. You may be logged in via social media.

While you do not need to register to make a purchase, we suggest that you create an account with us for a faster and easier shopping experience.

A few of the benefits of having an account:

• Change your default shipping address​​
• Check your order status/history
• Save shipping/billing addresses for a faster checkout

For changing your account password, go to account click on login and then tap reset password. An email will be sent to your registered mail id for password reset. You can easily update your password by clicking on the reset password link.